I brought in a simple pair of Johnston & Murphy dress shoes in for a new heel. What I got back was a very uncomfortable shoe that was obviously poorly repaired and actually made far more uncomfortable. At first I thought it was simply the new heel that would take some getting use to, but soon realized that they used a nail/screw that is too long & was penetrating up into my heel. The heel itself had a space between it and the sole, which I cannot imagine is a good thing when it is raining.\r
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Maybe they only made a mistake this time, but it was on a very simple repair and I will not return.
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