I hired Bell Rock Movers to make my move less stressful. Boy was I mistaken. The movers showed up 4-5 hours late - there was to be 3 working movers but one of the guys was hurt and talked on the phone the entire time and didnt' do a thing. The one person doing the majority of the work was exhausted and asked if they could deliver my things in the morning - I needed my refrigerator, as I had food waiting at the new apt - so they agreed to deliver the fridge and the remaining things in the morning. They destroyed the door of my refrigerator and dented the outside - I had to get a repairman to fix it. They were to show up at 8:00 the next morning but didn't show until 11:30. They used not straps or blankets to protect my furniture - they put a deep gouge in my antique dining room table - they didn't put it together completely or properly (another expense to have repaired). They broke the doorknob off of my china closet. I am missing my antique sewing kit (they thought it was a butter churn) and made comment of it. My landlord helped them bring in my daughter's box spring. They told me I would get a discount for the inconvenience and offered to take $30 off of the bill. Sat took them 4 hours - Sunday took them an 1-1/2 to unload (they had 4 guys working). - the entire job should have only taken them 5 hours tops - it took them 8 hours.\r
I told them they would have to hoist the bed in - they did not tell me it would be an additional fee, I told them I had the refrigerator - another additional fee they did not tell me about; and they did not tell me about a fee for travel time. The owner had me write my check out to him personnally and not to the company. \r
\r
If you want peace of mind during your move - stay away from Bell Rock.
Pros: Two of the workman were pleasant and worked harder than the rest
Cons: Continually lied to and never a return call, damaged and left furniture unprotected /unstrapped, didn't keep schedule
more