My husband and I recently took our two kids, ages 3 and 7 months, to the ""coffee break"" stay and play and left upset after a slightly older (maybe 5 years old) child pushed my daughter down, then tackled her, and pinned her down (not in a playful way, and this was not o.k.). While kids will be kids, I was shocked at how the boy's parents were no where in sight (at least no one came running up to tell him to stop what he was doing), and I ended up having to tell the boy ""no"" myself, simply just to get him off of my daughter. The problem I see in this is that parents were encouraged to ""take five"" and have a coffee break, while their kids played pretty much unchecked. Also, there were only two employees working at the time. The area where parents can relax has a seating area and laptop computers which I think is great, but if you are there with your kids and the staff is not responsible for watching them during the ""stay and play coffee break"" then it needs to be made very clear to parents exactly who is responsible for watching their kids (if they don't know this already), the parents themselves.
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