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POOR CUSTOMER SERVICE, MEALS COLD, QUALITY HAS GONE DOWN - Review by citysearch c | Monti's La Casa Vieja

Monti's La Casa Vieja

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POOR CUSTOMER SERVICE, MEALS COLD, QUALITY HAS GONE DOWN 3/14/2008

My husband and I have frequented Monte's for 20 years. More off than on now... the last three times we went the service was terrible, the meals cold, steaks not cooked correctly, and items returned after using the microwave.\r The prices have also increased for main entrees and sides, while quality and lack of consistency has decreased. We have not returned for two years.\r Now, with Morton's and Flemings in the area, as well as other family owned restaurants, we don't have to go to Monte's for a steak--we can get a great steak and excellent service at many other restaurants.\r \r There is a no smoking law in Tempe, they don't enforce it and allow smoking without any proper ventilation\r Overall, I wouldn't recommend them to anyone, which is very sad. Pros: good parking for Tempe, ambience is southwestern - catacombs and dust Cons: poor service, food is inconsistent quality and preparation, prices too high for what you get more
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