This last Saturday we were a party of 11. We reached the restaurant at around 9:15 pm. They gave us a buzzer and the manager at the door told us to wait for 30-45 min. We stayed at the bar until 10 pm. We asked for the status of our table. At this time we talked with the ?manager? (or someone who said he was in charge) and told us to wait for 15 minutes more. At about 10:20 pm we were told that we still had to wait 10-15min to get the table. Since he was very rude and we found unacceptable his excuse for making us waiting for that long and watching other people being sited (there were empty tables but they were separated and they could not put them together) I asked for a complain book or similar. At this point he became more aggressive, he laughed at us and he mentioned that they did not have such thing. I felt stupid since in many countries you can always ask for a complain book so I asked to talk to someone over him. He said there was no one over him (Andy Olson) so he gave me a personal card with the name of some man (Robert Murphy) who represents (probably) Border Cafe. More amazingly, 1 min later a younger man with a blue shirt told us he was the manager. I do not have words to describe ?this manager?. When I asked him to identify himself he only wrote his first name in the back of the card so I asked him to give me his full name, because there could be many ?Johns? in the restaurant. He answered me taking back the card and breaking it in two peaces in front of me and one of my friends.
more