My alarm went off and never received a call from them. When I called back the staff from the monitoring department put me on hold immediately without asking me and after long wait he was extremely rude when he was checking my credentials. Next day I called the Customer service and asked for the owner, I guess his name is Mark. I explained him the situation about his staff being rude/putting me on hold and most importantly not calling me when Alarm went off. Mark (the owner) is as rude as his employee, he told me that if I don't like his service then I can take my business somewhere else and he laughed and said ""oh if I loose your business and I?ll go out of business by the end of the day"" and then he had asked me to cancel service the same day.....surprising to hear from the owner... In a scale 0-100, I'll give them -100. Do you want someone to monitor your house who never calls when alarm goes off? Looks like their monitoring department is under staffed and that is the reason for putting me on hold......do you really want that in emergency situation?
Cons: poor service
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