Initially I started having procedures at American Laser Center in West Hills because I ""won"" a gift certificate. Having experienced their sales staff, I'm fairly confident in the assertion that these gift certificates are not hard to come by and are handed out freely just to get people in the door. Once you're in the office, that's when the sales pitch starts. After I inquired about microdermabrasion, I was told that the IPL (intense pulsed light) procedure would give me the results I wanted and I ended up paying significantly more for an IPL/microderm package. Now, I know what you might be thinking, no one forced me to buy the package, and I agree, it was my choice. However, after I had nearly completed my package, my esthetician (who changed every time) suggested I purchase a microderm package, and when I informed her that I already had along with the IPL, she said she didn't understand why anyone would have suggested the IPL procedure as it was entirely wrong for the results I wanted. Apparently she had yet to be indoctrinated as to how to lie to clients. This is where my dissatisfaction stems from, that they will tell you anything to get a sale. I have no problem with paying for services if it will give me the results I want, and if they were straightforward with me, they would be receiving more of my business for some of the other services they offer. As it stands, I will never do business with them again.
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