Unit now, I have been satisifed with the cuts and service I'v received over the past 4 years. But my last cut was butchered. I could not do anything with my hair afterwards let alone try to wear it as I 'normally do'. I called with my concern clearly stating she (Tresa) did something wrong to the cut and it neededto be fixed. To my surprise she did NOT rush to get me back in but put me on her 'wait list' for the following week. After not hearing from her at the end of the following week, I called for her to only tell me she's booked, can't get me in and is going on vacation the following week, but not to dismay, because I have my regular appointment with her in two weeks. Apparently she did not get the point that she butchered my hair and needed to make things right. After this I decided it was time to go elsewhere. Fifteen minutes from shampoo to finish and $40.00 dollars later and to receive a bad cut is not how I want to spend my hard earned dollars. The worse part was there was no real effort on her part to want to make things right. It's not like I would have taken up so much of her time to fix my hair...I'm only in her seat 15 minutes anyway. Too much chit-chat, lack of concentration is not a good combination for customer satisfaction.
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