I went to the salon to finally treat myself and I ended up walking out feeling terrible. The appt was with the owner of the business and it started out okay. She did a nice job highlighting but she was very rough with my hair and never actually asked how I wanted it cut. We talked the whole time about how I had been trying to grow my hair out (which I had been working on for about a year).
Pros: highlights, reception
Cons: poor ownership, want to please customer needs
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