What happened?! This used to be 1 of my favorite places; it is VERY heartbreaking to see how much this place has declined. The once attentive, knowledgeable staff has been replaced by warm bodies. My friends & I decided to enjoy dinner & a view at Calcutta Grill. The oblivious hostess sat our party @ a table w/a nice centerpiece of sticky mystery sauce & was trying to hand us our menus WHILE we were trying to dust off a layer of crumbs off of our seats. & what a shock! They now have a pub style menu! So now I get fish & chips w/a world class view? Where did all the romance go?! We did not see our waitress for 10-15 mins. When she finally came, we asked her about some wine & she irritatedly pointed to the most expensive wines but couldn't really give any reasons why. Maybe because she had no idea? We ordered cocktails instead, which took so long that my margarita had a layer of water on top of it; not ice. We would have asked for more lettuce to break up our good but COMPLETELY overdressed caesars, but our waitress did not even check up on us until she was dropping off our entrees. ALL 3 of our orders of scallops were overcooked to inedibility. The (med. well; not med.rare) beef tenderloin had a nice wine sauce, but the veggies tasted like they spent 1 year too long in a freezer. Again, our waitress did not come until we gave up on our meals. & the restrooms! The restrooms @ Newcastle are beautifully appointed w/marble, have completely enclosed stalls, & have all the toiletries you need. Well, this time, the garbages were overflowing onto the countertop & floor, w/TAMPON wrappers, & 2 stalls had no toilet paper. & get this! Talking on her PHONE in there the WHOLE time was the housekeeper! Where did their El Gaucho like standards go?! When we were leaving, the general manager was @ the front desk & asked us how our night went. We all looked at each other & laughed & shrugged & all he said was, ?Okay, well, have a good night!? With service like that, why come back?
Pros: The view
Cons: Everything else!
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