Nice helicopter. Customer service is lacking at best. We were there for over an hour waiting on a heli that we had reserved months ahead. Others came in the front door and got on flights ahead of us. Young kids running the place with no clue as to proper business sense. I've tried to resolve my issues with Papillon numerous times, but they won't acknowledge my emails or letters. I bought a DVD of the Canyon that's nothing more than a 40 minute ad for Papillon and want my money back. They said they'd take care of it 3 months ago, but haven't. I would not recommend this place for your Grand Canyon tour.
Pros: Nice helicopters
Cons: NO customer service
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