I hired Dial One to fix my oven. When the service man showed up he said that it was an electrical problem (without inspecting the oven), and recommended an electrician. The electrician came one week later claiming that it was not an electrical problem; he dissected the oven and pointed to the mechanical problem. When Dial One returned, another Dial One repairman ordered the part that the electrician pointed out was the problem. Two weeks later the part arrived and two Dial One men were at my house for 4 hours trying to install the thing. Then they told me that there was another part that they needed to order. Two weeks later that part came in. I have been without an oven for two months, thanks to this company. The repair men are nice, but many are not very well-trained. I would NOT recommend this service if you want your appliance repaired in a reasonable amount of time by competent people.
Pros: no pros
Cons: extremely slow, bad customer service, never on time
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