Well, I just got off the phone with my service advisor over at Lewisville VW. I had dropped my car off for two recalls and wanted to know if it was ready. The advisor explained that yes, the service was complete, but there was another issue that needed immediate attention.
He explained that both of my CV-boots on the front axles were torn and needed to be replaced (at a bit over $400 per unit) before more damage resulted. The odd thing about this was that I had checked under the car and seen both boots the day before (you'll see why I did this in a minute!) and they were fine, so this would mean that I had to have torn both of them in the 5 mile drive to the dealership. Needless to say I am getting this work done elsewhere.
Now, to answer why I would crawl under my car before taking it to the dealership in the first place. My wife has the same model and year VW (2003 Passat) as I do. We took her car in a few months back for recall work, and sure enough, got a call saying that it had 1 torn CV-boot and a leaking motor mount. I looked at the torn boot, and it looked like it had been cut rather than torn...a perfectly straight line cut. The motor mount, as it turned out, was not leaking at all, as confirmed by another VW dealer.
I guess I'm going to have to break down and drive all the way to Autobahn in Fort Worth to get service. I have never had issues there, apart from the distance, which makes it about a 1/2 day round trip for me.
Avoid these guys at all costs!!
Cons: Service department
more