I also had a very bad expierience at Spa on the Plaza! My first impression: I opened the frontdoor of old spa and male-owner rudely scream "WE'RE CLOSED"! There was no sinage indicating they were closed, even if there were, rude behavior was unacceptable. As I was leaving, another lady(manager) asked if she could help me. I told her I wanted to buy a gift certificate for my wife. She lead me to new spa,kindly explaining about the improvements they were starting. She apoligized for male-owner screaming at me,I showed up on the first day of their remodel. I was not sure if I wanted to buy anything after the treatment I received from male-owner but felt obligated as manager went out of her way to help me. She introduced me to female-owner and said she would help me with my purchase! Female owner was helpful, nice and obviously grateful for my business. I felt better. When my wife arrived she was not impressed. She was cold and felt akward from the 1st minute. Her facial started 35 minutes late and therefore her massage was cut short. When she asked, her masseuse explained "that was the plan, but because you were late, I had to cut you short." I could understand had it been my wifes fault, but it wasn't. She was late because her facial began late! My wife was instructed to downstairs to pay for her services. No surprise, her giftcard did not work, it was not activated! She had to pay with her creditcard! The next day, I called the manager, she apoligized and credited my wifes card. A few days later we recieved a letter inviting my wife back for a complimentary manicure. I called to thank manager and male owner answered the phone.I asked to speak with the manager his reply was "I had to fire her because she was incompetant" I asked to speak with the female-owner his reply was "she is no longer apart of the business." My opinion is the manager and female-owner were the only competant people there! Male owner is rude and unprofessional! I do not recommend this spa.
Pros: Parking, female owner
Cons: male owner, cold
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