I will never step foot in or give this place business again. First off, they act like only their time is valuable. They will charge you full price if you are running 15 minutes late, and you wont get your services. I have had to wait for 30 and sometime 45 minutes for my appt. Secondly, You can feel the tension between the staff. They want it to be a relaxing atmosphere for their clients. But it is soo uptight. They need to relax and realize people are paying that much money, they need to feel like it is a friendly, warm place. I have read before, how there is so much turn over in staff. Its true. I have never seen the same stylist or employee in there more than once or twice. Thirdly, the credit card policy...Before they try and charge you your full price for canceling, being sick, family member in the hospital. Make sure they actually have YOUR signature on the policy with your cc number. MY friend was charged full price for her daughter canceling her appointment the morning of because she was VERY ill. She then realized at a later date she never signed the policy. It was too late to even deal with it, but for all you being charged...make sure you actually signed it and didnt just give it to them over the phone. I would not recommend giving any money to these people. They scam people for their money and treat them badly. It took me five times to finally realize I will never be back!
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