I have had Horton's to our home in Plymouth twice in two years and both times the guys they sent were clean, knowledgable and fast. The last time was the day we brought our first baby home from the hospital and entered the house to find frozen pipes...needless to say, we needed someone FAST! I also appreciate how Jeff the owner will come to the jobsite if there is any question or the situation is out of the norm (he did on our sewer clean out). We've been more than satisfied!
Pros: 24 hour phone service, super fast and friendly
Cons: Pay more for safety and reliability of it NOT being just one guy with a wrench.
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