I had not received my water for the month. I called in and was accused of lying by one of the customer service reps. But this is one of the MANY rude and horrible happenings. It started about three years ago when we had a terrible driver. He left dirty messages on our door, and he refused to give us our unlimited water (we were on the unlimited water plan.) When we called to complain the lady yelled at me over the phone. This went on for months until he was reassigned. We were on the $37.99 unlimited water plan and now we pay over $70. We also have a limit of 15 bottles every two weeks which is now 30 bottles a month. The """"restrictions"""" are nowhere to be found on their website. The most recent event, first mentioned, happened as such. We were supposed to receive our water on Wednesday the 13th of February. We did not get water. I called and left a message that was never returned. When I called the next day the lady accused me of lying. I had put my bottles out the night before and she said that I was lying. Not only that the driver had written down that we had not left our bottles out. He also said he left us two bottles (which he didn?t.) When she was told this she called me a liar and said that she would give us a free delivery anyways. I asked for a manager. She said I was either talking to a manager or getting my free delivery. I said that no, I would get both, and that is when she said you cant have it both ways and dumped me into the managers voicemail. I left a message and called back and spoke with a much nicer lady. I explained what happened and she said that no one acts like that. I said its been happening for 3 years and yes, they do. I let her know that I would be cancelling my water service and that is when she explained that I was behind a payment. I have never missed a payment. I was baffled and asked how this was so and she explained that I had payed for December's payment, which I thought was January's, and I owed them for January.
Pros: Good clean water
Cons: terrible service, rude reps, horrible contracts, lying and cheating company, terrible business practice
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