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What customer service? - Review by citysearch c | Jdm Automotive Svc Inc

Jdm Automotive Svc Inc

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What customer service? 2/20/2008

My car would not start, so I towed it to JDM and told them that I thought it was the starter. They replaced the starter and I picked the car up. 3 days later (to my surprise) my car would not start. Same ticking noise same thing that I thought JDM told me they fixed. I paid yet again to tow my car to JDM and at that time they inform me that it is a cable that is bad (not the starter that I already paid them to replace). When I asked the supervisor why they replaced the starter the only reason they could provide is that I told them to replace the starter, and that is why they replaced it (not because they checked the starter and the starter was bad). I must be stupid because I thought that when you bring your car into a shop the shops job is to figure out why the car is not working. $700 later my car is fixed, with a part that I could have bought at the store for $20. I fell that I was taken advantage of and I hope that anyone that reads this review will listen and not allow JDM to take advantage of you. Pros: Car is finaly fixed. Cons: Paid for parts not needed and two $100 towing charges because it was not fixed the first time. more
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