The service people arrived 1-2 hours late every time with different explanations as to why (e.g. traffic, ""we're the only ones working today,"" or ""i'm by myself today""). After finally arriving, the house was cleaned very well the first time. The second visit, part of the house was cleaned wonderfully while some areas were completely missed. My call was promptly returned, and someone was sent out to clean the missed areas a week later. This individual worked very hard but admitted that she did not have all of the proper tools required to do her best job.\r
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In summary, I think most of the workers try to do a good job. They might be overbooked so have to rush and show up late to each job (just guessing). However, the bottom line is that the quality of work done is inconsistent making them unreliable.
Pros: responsive, reasonable price, some workers provide quality service
Cons: always late, inconsistent quality, arrived without all the tools needed for the job
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