After going to the same stylist for 12 years, in Sacramento, I decided it was time to switch to someone where I live. THAT WAS VERY SCARY! I have always had a very edgy, short style that required a precision cut. I asked a woman at work who she went to and she recommended Andrew James salon - Kaleen cut her hair recently. I called on a Monday and they got me in with Kaleen on Wednesday!!! The staff was friendly, knowledgeable and professional. The customers they were serving were all happy with their service - I thought that was a good omen for my impending experience. The owner offered to serve me a beverage of my liking when I got there - then they recorded it for my future visits so they would be ready. I had a diet soda but they also have tea, coffee, water, wine, etc. The shampoo was so relaxing I nearly dozed off.... and the jitters went away. Before and after pictures were taken and the actual experience of the cut and style was enjoyable. Kaleen helped me relax and conversed pleasantly the entire time. The overall experience was what I would expect from a high-end salon.... and not as stressful as I had expected. Kaleen calmed my fears and guided me to make the best decision about my new hair-cut. At the end of the appointment, they go over all the products used but made it VERY clear it was not a sales pitch. I felt no pressure when I didn't buy anything. The price was in the ball-park with other high-end salons. I have had more expensive cuts that were not as satisfying! I highly recommend this shop to anyone. I have another appt. in 6 weeks.... and I am looking forward to it.
Pros: Friendly Staff, Knowledgeable Stylists, Professional demeanor
Cons: Location - in a strip mall and not easy to access from all directions
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