Their service is lacking something fierce. \r
Took my car there for a transmission problem and for them to find out why it wouldn't shift. They charged me $100 to find the problem. All they could tell me is that it was PROBABLY (thier word) the drive shaft.\r
Took it elsewhere (A Transmission Masters) and they told me exactly what the problem was. Also, even though they knew my car wouldn't go in reverse, they parked it facing the building. I let them know and 2-3 minutes later no one had come out, so I went ahead and got wet (it was raining) and pushed my car back from the building.\r
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Took me one month to reach a manager at Hatfield. (8+ calls and 3-4 messages later and I still haven't spoken with the Service manager)\r
The general manager feels I wasn't slighted in the least and he openly acknowledged that he knew nothing about cars.\r
I'll likely take it to Franklin Mediation services, and from there to small claims.\r
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pretty much, If you want to pay them to make you miserable, they'll do the job.\r
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