First of all, I am real...because you guys tend to ask. I went in to try something new and with all the great reviews...I thought why not for a $44 intro cut plus at the time they were offering the peppermint scalp treatment and a wine or expresso drink. The receptionist was polite and said they were booked until Christmas but she could put me in right after. I asked her if the intro offer/scalp treatment still applied and she said yes. I was put with Kazumi. I wasn't offered anything to drink like that of the other reviewers but still went with the flow. And when I asked, the receptionist said they only had old coffee maybe with nothing to put in it or water. At least they had pretty good music playing. Kazumi was very sweet and told lots of great stories. I loved her energy. There was no peppermint scalp treatment and when I mentioned it, I am not sure she knew what I was talking about. I was a little embarrassed and let it go. My cut was pretty good with the technique was almost razor-like to cut in layers. It made my hair super frizzy but the shape is actually very nice...I just have to put tons of product on it now and spend more time but it still looks good. When it came time to pay...the cost was not $44 but $91!!! Kazumi felt bad for me as the receptionist had quoted that price to me because she was one of the senior stylists and that intro deal does not apply for her. She complained a bit but still knocked $25 off her $91 service. I was totally embarrassed but still grateful even though I am not sure why because I had been quoted $44. Never the less....I wanted to get out of there so I tipped her huge and left. I liked Kazumi's personality alot and the cut was pretty good so I may come back again with the hopes that they were just having an off night in the other areas of service. I just hope I get the hospitality and special offers the others get next time...even a drink would have been nice...a peppermint scalp treatment...even nicer!
Pros: Kazumi has a great personality and even better cutting skills.
Cons: Pricey and they do not stick to their special offer promotions. Plus, the hospitality was not consistant with their pricing. I expected better.
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