I was totally expecting to have a horrible doctor at the mall Lenscrafters. Much to my surprise, Dr. Smith is very personable, thorough and just good at what he does. He's from the midwest and has a non-Boston sort of friendliness about him. I had brought coffee in with me to the appointment and at the end, he even asked if I'd like him to reheat it in the microwave. Haven't encountered that kind of experience with a doctor since I moved to Boston 9 years ago.\r
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BUT, the staff told me that Dr. Smith didn't accept my insurance, so I paid for the visit. Once I talked to my HR department it turns out that he DOES accept my insurance. I called his office and Bianca was very nice and said she'd just arrange for a refund for me, which was great. But they like to write you a check instead of just crediting your credit card. That was on December 15. As of today (Feb 6th) I still haven't been refunded! The Accounting dept was quick to make my insurance pay them for the visit, but they still haven't refunded me. So they got paid twice. I've called repeatedly and been told that the person who handles that is only in on Wednesdays. I call every Wednesday and have yet to get my check. \r
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It's such a shame because I thought Dr. Smith was great, but I don't think I can go back when the staff don't know what insurance they accept and the Accounting Dept is such a wreck.
Pros: Great doctor, friendly, doesn't rush you
Cons: Support staff can't get billing and insurance straight
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