Had to use them 'cause Best Buy uses them for warranty repairs. They kept my TV for THREE months! No status calls. Often when I called them they couldn't find my record. When finally fixed, they wouldn't give TV back without additional paperwork and tacked on charges for which I was not informed prior (pickup / delivery, etc.). Steer clear! Very unprofessional!
Pros: associated with Circuit City
Cons: lousy service and communication
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