I recently had one cat with kidney failure and the entire staff was helpful and supportive, especially as it became more apparent that he would have to be put to sleep. My other cat now has diabetes and the staff has again been very professional and supportive. I have been late once or twice and they were very understanding and helped reschedule so even when I arrived late, a doc was available. And, despite the fact that my diabetic cat has ringworm (very contagious) they were kind when telling me even though it means an awful lot of extra work for them in cleaning up the examining room after our appointment.
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