For those readers concerned by the review of delyco...I am the Managing Partner of Joe's Seafood, Prime Steak & Stone Crab. I helped build the restaurant, train the staff and instill a culture of caring for the guest as a hallmark of how we do business. I received an e-mail describing this event from the reviewer and responded immediately, as did our Chef Partner and General Manager. We, unfortunately, never received a reply. As a restaurant operator, you do everything in your power to ensure that every guest who walks through your doors, leaves having had an experience which exceeds their expectations and gives them reason to recommend it confidently to others. There will be times, hopefully infrequently, when we fall short and that provides us with a greater opportunity to win our guest's patronage, by resolving the situation in a manner which demonstrates our sense of caring and committment to our guest's satisfaction. Unfortunately, this reviewer never gave us the chance to do either.
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