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bad customer service, very dissapointing - Review by citysearch c | Rosario Resort & Spa

Rosario Resort & Spa

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bad customer service, very dissapointing 2/27/2008

My fiance and I visited Rosario Resort for a romantic weekend getaway and the fun was halted almost before it began. We arrived at Rosario and went to check in only to find out that the room we reserved was no longer available for that night. (we tried to book their best room eg fireplace, jacuzzi tub) Needless to say I was very dissapointed but felt better when they offered to put us in another room free of charge. We unlocked the door to our room and walked in to find hot yellow walls, cartoon comforters complete with unicorns on them, and two double beds. No table, no desk, no nothing to play card games on and drink the wine we had brought. I think it was literally the childrens ajoining room. It was a complete and utter moodkill as soon as we walked through the door. My fiance felt extremely insulted being that he made the reservations and had planned this great romantic weekend so he called the front desk and told her how terrible the room was. After about 20 minutes they miraculously found another room that was available which we immediatley switched to. The room was okay, much better than the last one but still no fireplace or jacuzzi. We had a good laugh about the whole situation and still had a good time. The next night we finally got our desired room and it really was awesome. The only thing is when we checked out for the two nights the woman wanted to charge us near double what our confirmation documented arguing that it wasn't the room we booked, it was nicer and worth more money. But to boot they forgot to take the hold off our credit card and we had to call the bank to have them take it off, near $400!!! In the end we had a great time in Orcas Island but will never ever stay at Rosario again. more
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