We should have known after the salesperson ignored our request for just a quote & insisted on giving his spiel. We had done our research & didn't need to spend the time while our 1-yr-old son was crying. We told the company about this & they sent their cust. srvce mgr to try and meet our needs. The quote was competitive & we felt good about their product.
Pros: Quality product, willing to consider requests
Cons: Lack of communication, attention to detail; no follow-up; overpromised timelines
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