We have been taking our dog to the Pooch Palace for eight years. We bring him to daycare at least once a week. Driving within several blocks of the Pooch Palace, he will cry and bark because he is so excited to get there. As a matter of fact, on days when I do not bring him there, I have to choose an alternate route when in the area. Otherwise he gets very excited. We recently went on vacation and as always he stayed at ""The Palace"". I always go away knowing that he will be well taken care of. Over the years he has been on extended stays multiple times. I always return to find him healthy, happy, well groomed and best of all, tired when he gets home. He loves the staff there and over the years has made many friends (dog and human). At one point he had to have surgery and could not play for six months. The Pooch Palace called our home several times to check on him and sent a card signed by the entire staff. In response to the negative comments I have seen. People need to think. Yes, sometimes when I drop off my beloved pet, it is busy. Someone meets me in the entry and they whisk my dog away to play. The transaction takes seconds. That is because it is a successful business that has the serious responsibility of taking care of dozens of our pets who we love dearly. It is not all about us (the pet owner). And that is the way it should be. That being said, there are also times when the staff spends time with me having a friendly chat and telling me about my dogs day . As far as the interview process, I look at it this way. Your first concern should not be the cost or how many times your pet has to return before being accepted as a boarder. I know I appreciate the fact that the interview process is thorough. It ensures a happy, safe environment for the dogs we love. For those who did not appreciate the interview process, no worries. From what I understand there is usually a waiting list. Someone will gladly take your place.
Pros: It is all about the dog. He loves to go there and is well taken care of.
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