I've been to this store about 6 times now because they have great products. I have never once been greeted as I've entered the store and when I check out the clerks act like they're doing me a favor. They never say "hello", "welcome to the store" or "thank you". I have left the store agitated every time and will NOT be shopping there again. There are other places to get premium pet supplies. I think these people are arrogant and feel like they've gotten so many awards over the years that they don't care about the customer anymore. NOT RECOMMENDED.
Pros: Great products
Cons: Terrible customer service
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