This is the first time I have ever been upset enough to post a bad review. Took our dryer for repair. First of all, they charge $55 just to take a look at it. Then they were supposed to call with an estimate and didn't. Knowing my husband was wearing an air cast on his elbow, they never offered their service to pick up and drop off for repairs - we overheard someone on the phone setting this up. $160 later and two trips back b/c it didn't work, they now refuse to do anything further. After the first repair, they admitted there was loose wiring that hadn't been connected properly. After the second repair, they didn't put the lid on correctly and it flew off driving home on Burnet. We have paid them, the dryer still doesn't work and they refuse to fix it. The owner's son is totally rude and doesn't care about customer service in any way. I don't know if the owner is retired or what but his son is a extremely bad mannered and offensive. For what we would pay someone else to fix it plus what we have paid Depew, we could have bought a new dryer.
Pros: None
Cons: Deplorabel customer service, poor repair department
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