My boyfriend and I decided to go to one of our favorite restaurants in Half Moon Bay a few weeks ago, the Half Moon Bay Brewery, for a beer and an appetizer. We had a great meal, and even filled out a comment card with great reviews afterwards. We then left the restaurant to drive back home to Pacifica, when my boyfriend realized he had forgotten his (expensive) cell phone on the table. We called immediately, less than ten minutes after leaving the restaurant, and the hostess told us nothing was found. We returned no more than fifteen minutes after first leaving the restaurant to take a look around ourselves, but saw nothing. With absolutely no help or understanding from any of the employees, we were absolutely shocked on how horrible the customer service was - they were just sitting there, watching us look around, without any offers to help. Having known for a fact that he had left it right behind the menu on our table, we know that one of the employees had to have taken it. In the following days, we had left many messages for the owner, without response. I just wanted to write this because I was so upset with how the whole situation was handled, and how disappointed I was with the customer service at the Half Moon Bay Brewery. We will not be returning, because we would like to take our business to a more honest and deserving restaurant. Extremely disappointed, and would not recommend to anyone
Cons: everything
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