I've been going to Lush for over a year. I frequently change the color and style of my hair so it's important for me to have a stylist whom knows what colors work with skin tones and what styles compliment a face. The stylists I have seen at Lush are very competent. Once, when the color didn't turn out to my stylist's satisfaction, before I even had to comment on it (because it didn't work with my skin tone), my stylist took initiative and the time to correct the color to suit me and didn't charge me extra. I have never left the salon unhappy from the services I have received. My stylist would also would recommend products available outside of the salon (which of course are cheaper than what is sold in the salon) that would improve my overall hair health. I love my hair.
I've seen a lot of comments about their no-show policy and I wouldn't let this discourage you from checking out the salon, or canceling an appointment when absolutely necessary. Especially for returning clients, I can't imagine ever having issues if you have to cancel an appointment. I had to cancel an appointment due to weather because I live on the opposite side of the city. This wasn't a problem even though I canceled less 24 hours in advance. All the stylists and the owner have been friendly to me and very respectful.
The environment and style of the salon is very clean and modern, small and cozy. They also serve complimentary drinks.
Pros: Service
Cons: Parking - the Bonefish Grill customers like to steal Lush's parking around dinner time!!
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