After 2 years I am still having problems with Plunkett in Northbrook. I have spoken with customer service, 2 managers and John Plunkett himself. There is not one person within the company that cares about customer service, my most recent problem has had me talk to customer service 3 times which of course I had to call each of the 3 times because nobody will call back (Marcia) and then I spoke with the manager at Northbrook (Warren) he told me a week ago that he would call me back and surprise no call back. I told Warren that I was a little dissappointed after spending thousands of dollars at a store and I have to fight with them to stand behind their merchandise, Warren tells me that I can only see that you have bought one thing from us which obviously determines how much respect you get. I hope someone from Plunketts sees this and has a wake up call.
Pros: None that I can see
Cons: Everything from the second you walk in the door.
more