I like to support small businesses and saw that this one had great reviews. I ordered a $575 high chair as a gift and the store kindly offers free shipping on all orders more than $100. I specified that the high chair would need to be shipped to the recipient's home instead of my address because I live in a condo and packages are simply left by the front door of the building (while we don't normally have many thefts, I did not want a $575 item sitting where anybody could just walk by and take it). Milalilu called me when the high chair was delivered to their store and said they were going to send it out, but after 3 weeks the chair had still not been delivered. I called the store, they were nice, and said they would send the chair out, so I confirmed the delivery address again. I politely called 3 more times over the month and a half because the chair was still never sent out--each time they said it was still in the store, apologized, and said they would send it. When more than a total of 2 months passed, I called again, they apologized and said they would sent it. When they FINALLY sent the chair, they sent it to my condo--exactly what I had asked them each time NOT to do! The box sat there for a week since I do not use the front entrance to my building and anybody could have walked off with a $575 gift! I was pretty patient about their repeated delays in sending out the item, but sending it to my condo on top of it all shows overall poor customer service.
Pros: They have great higher-end products
Cons: My expereince with their service was poor
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