First off this building is not hard to find. It is located on All American blvd. Second off who ever told you to return your equipment to this building let alone in person at all was completely wrong. This building is used for Brighthouse Networks Construction upgrade and is not the customer center. The employee that you asked about a procedure to return your modem and he stated he didn't know you should have reported his name. It is not hard for him to give you simple directions on how to return your equipment.\r
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Anyone looking to return equipment to the central florida area should contact a call center. There is no such thing as a busy phone line in the call center but they put you on a short hold depending on call volume. When you speak to a customer care operator explain to them that you are terminationg your service for whichever reason and that you want to return your equipment via ups (unless you want to do it in person). Also brighthouse covers Daytona, Orlando, Melbourne, Tampa and most places in between. If you have a converter or modem from any of our divisions you do not have to turn it in at that one. IE a person with service from Orlando moves to Tampa can then turn in equipment at Tampa and brighthouse will make sure it gets back to the correct division. Make sure you keep records of all of your transactions. Sorry for any problems you may have had.\r
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-Brighthouse Employee
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