This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Luckily I reviewed my credit card statement and caught it. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. They got back to me & said it was a valid charge & refused to remove it. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!
Pros: Wine Tasting set up in the Lobby
Cons: They Falsely Charged me $200 for Smoking in my room...I'm not a smoker!!!
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