I have been a patient of this office for about 4 years now and I must say they are getting better. I have switched doctors within the practice after not being pleased with my first choice. The only reason I have stayed so long is that I love Dr. Flannagan and her nurse Judy (?) and dread trying to find a new doctor. The wait times vary from being prompt and on-time to about an hour wait at the worst I have seen it. \r
They have recently done some remodeling which has improved the look of their office, as before it was old, outdated and dirty looking, and have also remodeled their staff to an extent. The front desk staff is a lot better than it used to be (but could still use improvement) and for the first time since I have been going there, I actually got a live nurse when I called with a question. Not only did I get a live person, but she called me back the very next day with an answer! I'm not sure if the office manager is the same, but I found her to be unpleasant and unhelpful, and also very bad at returning calls with issues.\r
I hope the changes continue b/c they are heading in the right direction, and I can say this as I work at a medical office very close by and know how things are supposed to work.
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