Our MD of ten years who practices out of Fenton Medical Center, 102 N Adelaide, Fenton, MI is highly knowledgeable, very thorough, caring and pleasant. We adore her. But, this care is negatively offset by clinic's unprofessional treatment of patients by the majority of its very large office staff -- do not return phone calls/messages, calls indefinitely put on hold or disconnected entirely, deny promises to follow up. After ten long years of this, I need to write this review. Substandard admin services from the top down, AT EVERY MEASURABLE LEVEL. \r
\r
My medical needs are basic. One exception: A Federally-regulated prescription for my child?s attention disorder. Can only be picked up or mailed to my home. Can?t be called in to the pharmacy. Almost every month for ten years (less a year when doctor joined an unaffiliated practice but unfortunately returned to this clinic), I can count on ONE HAND how many times the staff could locate the monthly Rx renewal in patient-pick up folder ? even when I confirmed it was ready. Not only can they typically not find the Rx, I sense no concern they even care. \r
\r
Another concern is that while the Fed requires twice yearly exams in order for our doctor to continue dispensing this Rx, this clinic requires three exams yearly.\r
\r
It is exhausting experience. My one star rating is for our wonderful doctor.
Pros: Our MD is wonderful. We love her.
Cons: The office staff, TOP DOWN, is a nightmare, and very unprofessional.
more