purchased a vehicle using this financing company in 2004. I had just graduated from high school and was starting college and the vehicle I had at the time was on its last limb. I desperately needed a vehicle and had a really hard time getting approved since I had just turned 18 and had no credit. Reliant approved me and at first I was so happy. Even though I had a 28% interest rate! I was young and had a newer car that I could depend on. I always made my payments on time which were at times hard to do with a $300.00 payment and going to school full time. I fell into a rough patch twice though and this company was horrible. The first time I had issues paying my payment was when my mom needed help due to a marital situation. I let the company know that the payment would have to be two weeks late and asked if there was anything that could be done. The first person that I talked to was extremely rude and said that what we could do is have them come and pick up the car. I was a little confused with the way that they were acting because I had never delt with a company like this. When I got on the phone with about the 3rd person I was given the option to pay a $100.00 something fee to let the $300.00 dollar payment just get extended onto the loan. The second time I had problems is when my sister because terminally ill. They called me after the day the payment was due demanding that I send them the money. I explained the situation that I was experiencing. They were completely un-sympathetic and made no attempt to work with me. My family from out of state was pulling in the driveway to be there for the tragic time. I was crying on the phone explaining that there is really just nothing that I can do right now. I explained that my family is going threw a really hard time and I would have to wait to send the payment 2 weeks from then since that is when I got paid. They said that I better go and borrow the money from someone then because they were coming to get the car.
Pros: NONE!
Cons: Horrible, heartless, un-ethical, condescending, un-educated Staff and company
more