I went to this salon as a first-timer for a temporary color and trim last week. This was the first time I was applying color to my hair in over 10 years, so was a bit ignorant to the whole process. (Granted, it was a week before Christmas/Hanukkah, but I didn't expect such chaos.) My stylist was late in meeting with me due to a prior client delay. She was extremely helpful with assisting in my choice of color, but was inattentive once I was left to let it process. The shampoo met me and relocated me to the sink to rinse, then put me under a dryer for at least another half hour to seal in some sort of conditioning treatment. I was never told whether the treatment was included in my appointment. I was then moved for a cut, at which time I only requested a trim, as I felt the experience was taking FOREVER, but then also received a dry (again, unaware of whether included in my appointment request). Overall, I felt my whole appointment was disorganized and poorly managed. Additionally, my stylist was not thoughtful or attentive in drying my hair; she broke several strands of hair by pulling them out of my head, and severely scratched my ears! By the time she was through I just wanted to pay and leave, though I paid for several ""options"" which I was never given the opportunity to refuse. I love the Aveda philosophy and product line, and my color and cut both turned out nicely, but I will never return to this salon.
Pros: Quality products; solid service
Cons: Poorly organized; not informative; pricey
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