It's unfortunate that I feel the need to write this review, but my experience at Rio Grande today was AWFUL. First, I have been a very loyal patron for many years. The food has been delicious. Hot. Plentiful. The luncheon prices are extremely reasonable. The workers have been very friendly.\r
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Except today.\r
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We arrived just BEFORE 3 p.m. ~ their cut off for lunch prices. In fact, it was 2:53 as I checked my phone. We were seated immediately, but uncharacteristicly, my friend was served his meal a full 5 minutes before mine. That wasn't what really pushed me over the edge. Our waiter gave us the bill, which accurately reflected the lunch order. But at the register, some other lady...not even the lady at the cash register...decided to stick her nose into it and CHANGED THE TICKET PRICE RIGHT THERE! She claimed she arrived at 3:00 p.m. and saw us come in after! I told her numerous times that it was before 3, but she insisted we owed her $6 more. Outrageous.\r
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Even trying to give her the benefit of the doubt, it is possible she had us confused with someone else. Or maybe she had the incorrect time. Regardless, she was insistent we pay her more as the line formed behind us. Very embarrassing. It was starting to get me angry.\r
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The long and short of it is, I gave her the additional money to end the arguement. She might think that she won, but what she lost was a long time loyal customer.\r
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In the end, what really bothered me was that she was NOT even the one waiting on us. And she changed the bill on our receipt AT THE REGISTER. And the worst part was that she questioned my honesty. My integrity. It's unfortunate because I did really enjoy going there, but if that is how I get treated for my patronage, I will take my business elsewhere.\r
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The waiter, by the way, was intentionally stiffed on the tip so we could at least get some of our money back. My apologies to him. Normally, they recieve 20-25% from me. Not anymore.
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