Broad Ripple Appliance was suggested to me by my mom for having good appliances for a cheaper price than you would find at other appliance stores. I went in and found the two appliances I needed for good prices and felt good about my purchase. I asked to have the appliances delivered and arranged for someone to be at my home when they were to be delivered. On the day the appliances were to be delivered, not only did no one show up, but they never called. When we finally called to find out what the problem was we were told that the delivery truck had broken down. I was upset, but arranged to have the appliances delivered the next day, once again no one came to deliver so when I called to find out I was told the delivery driver did not show up that day, I was told that someone would deliver my appliances in 45 mintues, but they did not know where I lived and had to Mapquest my address. I found this odd since they were to deliver that day.\r
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When I had arranged for the delivery I had also paid for installation, but when the deliverymen showed up not only did they not have all the equipment they needed, but they only installed half of the appliance. They said I would need some extra hoses to hook up the washer. They told me they could come back and install it, but I wasn't able to stay home from work again so I arranged to pick the hoses up on a Saturday when I was off from work. Needless to say, I picked the hoses up and connected them as the deliveryman had told me to do and water sprayed everywhere. I called to have someone come back out to install since they never did fully install my product and they are charging me a $49.95 service fee.\r
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This is one of the worst business transactions I have ever had and I plan on telling everyone I know not to use this store for their appliance needs. I am very disappointed and frustrated with the ""service"" I have received.
Pros: Low prices
Cons: Horrible customer service, high pressure sales
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