Took our brand new out of the box Onkyo to this shop for repair on 12/11/08. We got lucky and it was an easy fix. We were told it was ready and would be shipped on that Friday the 12th. They told us we could call back on Monday for the tracking number. We called and found out it had not gone out yet. They would tell us ""we'll call you back"" and never would. It is now 12/29/08 and they still have not shipped this back to us. They keep telling us it will be shipped but COD to us. Onkyo told us we had to pay the shipping to the store but they would pay to ship back to us. If we had been told it was going to take three weeks to get this shipped to us, we would have drove to Lexington, from Louisville and picked it up ourselves. Thank God this a Warranty, and we don't actually have to pay them anything.
Pros: None
Cons: Slow, not honest, give you the run around for weeks if not months.
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