If you average out 27 FIVE STARS, 18 FOUR STARS, 1 THREE STAR and 24 ONE STARS, you come up with less than 3.5 stars. Yet you're displaying 4.5 stars.
Pros: never get a straight answer from anyone, constantly being shifted to someone else to get the answer, inexperienced staff, and those are the pros!
Cons: dishonesty, take your money quickly, return deposit slowly,
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