First off this building is not hard to find. It is located on All American blvd. Second off who ever told you to return your equipment to this building let alone in person at all was completely wrong. This building is used for Brighthouse Networks Construction upgrade and is not the customer center. The employee that you asked about a procedure to return your modem and he stated he didn't know you should have reported his name. It is not hard for him to give you simple directions on how to return your equipment.
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