As the owner of two ""high maintenance"" dogs (one acquired after the first one passed away), Urban Tails is such an asset to my life. I've been a weekly regular there for 3 years now. The staff there has taken the time to learn about the special needs of each of my dogs and accommodate those needs with a smile, rather than an objection. My current dog always looks forward to going to visit her friends (two and four legged) there. The staff greets us by name when we arrive and are essentially extended members of the ""pack"" (to use dog-speak). The cage-free boarding and doggy-cam that allows us to keep an eye on our dog while we traveling allows us to rest easy at night when we are away. The location can't be beat--right on the edge of downtown, easy access to and from Hwy 59--makes it so easy to drop by on my way to and from work. I've never used grooming services there, but I have taken dog obedience training there and am pleased to report that their love of pets is reflected in their training classes--positive reinforcement techinques are used, not negative reinforcement and the small size of the classes insures you and your pet get the attention you need. Yes, there's a slight odor, but at a doggy day-care facility, do you expect for it to smell like a pot-pourri shop? Personally, I'd prefer the knowledge that all who work there care so much about the pets that they are taking care of.
Pros: cage-free boarding, very attentive and knowledgable staff
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