I've now had two negative experiences at Pro Photo, one was resolved, one was beyond help. Their rental selection is fair and we picked a lens for the weekend. Got it out in the field and realized it had been dropped at some point and the threads for filters were beyond bent, and therefore useless. We drove 40 minutes back to the city to have them exchange it, luckily they were able to. So if you rent, check EVERYTHING carefully before you leave the shop.
Pros: fair selection
Cons: salespeople, the staff is rude and dismissive
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