I had heard word of mouth reviews saying as much but to be truthful the lazy side of me kicked in and I figured ""why travel all the way to Boston Volvo Village or Jafferian when 128 is right there."" Well the reason why is that they are by far the worst car dealership I had ever dealt with. My experience was horrible I was told by the salesman (who was actually very nice) that ""of course the over the limit miles on my lease that was expiring would be forgiven....that it is the customary practice."" Well, a month later I get a bill for $1000. I immediately call up to find out that the salesman no longer works there. Of course, right?? I explain my situation to the finance manager who concedes that forgiving the miles is in fact the customary practice however he can't seem to locate the notes from the now moved on salesman. Of course. I speak to the Barry the manager who tells me ""I know where he moved onto, I'll call him."" Barry then calls me back to say ""I spoke to him, he remembers you, told me he never told you that."" Um hmm. We must have been the only family leasing an XC70 it isn't like you see that often! I say ""Well then he is lying, I would like for you to set up a conference call with us and please include Volvo of America."" Figuring Volvo USA would want to know how a dealership of theirs was treating their customers. He tells me ""I absolutely will!"" And I never hear from him again! I have called at least 5 times with no response. It is ridiculous. Seriously, this is supposed to be a respected business and they just don't return phone calls. It wasn't even like I was being snappy, I was being my nicest hoping they would agree to the conditions that their salesman had told me! Please do yourself a favor, don't go to 128 because it is convenient. I am trying to post reviews in as many places as I can think of because I know a lot of people, like myself, will think ""It is Volvo, they must be trustworthy,"" and that just isn't the case.
Pros: Volvos are great
Cons: This paticular dealership is horrible!
more