This is not the place if you are genuinely concerned about the welfare of your pet. The owner - Kim has a real issue with having to answer concerned owners questions. She doesn't like repeating herself. My dog came home with a sore on his mouth and a pink eye. I inquired about the injuries I saw on my dog when I picked him up, and was told by Kim that I was being too picky and pushy.
Cons: customer service is horrible. They seem to be very secretive when you ask them questions...as if they are hiding something.
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